„Much like other production plants operating on the Czech market, Faurecia is also dealing with high personnel turnover, especially among operators. We wanted to know the reasons why people leave – therefore, we launched a „mystery working“ project, in partnership with SMARTER. We enjoyed a truly professional approach and openness. The solution they came up with was highly practical. We know that SMARTER is among the top Czech consultant companies which means their suggestions are based on rich experience that bring the desired objectivity for us. Together, we have designed a great concept to help stabilize the operators.
This concept was based on 3 mutually contributive methods: questionnaires for operators, interviews with their managers, and the mystery working itself, which consisted in observation done by a researcher who spent 10 days working as one of the operators. This in-depth analysis has produced much important information about the cause of personnel turnover and at the same time it has inspired us to implement a number of measures which help stabilise the operators staff in long term.“